Privacy Policy
Effective Date:15/02/2025
Last Updated: 15/02/2025
1. Introduction
Velo Transport ("we," "our," "us") values your privacy and is committed to protecting your personal data. This Privacy Policy explains how we collect, use, and protect your information when you use our website www.velotransport.com and our logistics services.
By using our services, you agree to the terms outlined in this Privacy Policy.
2. Information We Collect
We may collect the following types of personal and business information:
Personal Information: Name, email address, phone number, and mailing address.
Business Information: Company name, VAT number (if applicable), and billing details.
Logistics & Shipping Data: Pickup and delivery addresses, consignment details, and tracking information.
Technical Data: IP addresses, browser type, device information, and cookies.
3. How We Use Your Information
We use the collected data for the following purposes:
To process and manage logistics, freight brokerage, and transport services.
To communicate with you regarding inquiries, shipments, and support.
To improve website functionality, security, and customer experience.
To comply with legal and regulatory requirements.
4. How We Share Your Data
We do not sell or rent personal data. However, we may share your data with:
Third-Party Service Providers: Couriers, payment processors, and CRM software.
Legal Authorities: If required by law or to protect our rights.
Partners & Affiliates: If you request additional logistics services.
5. Data Security
We take data protection seriously and implement security measures to safeguard your personal information. This includes encryption, secure servers, and restricted access protocols.
6. Cookies & Tracking Technologies
Our website uses cookies to improve functionality and analytics. You can manage or disable cookies in your browser settings.
7. Your Rights Under GDPR & Data Protection Laws
If you are in the UK, EU, or Africa, you have the right to:
Access, correct, or delete your personal data.
Object to processing or request data portability.
Withdraw consent for marketing communications.
To exercise these rights, contact us at support@velotransport.com.
8. Retention of Data
We retain your data only as long as necessary for business operations, legal compliance, or dispute resolution.
9. Contact Us
For any privacy-related concerns, you can contact:
📩 Email: support@velotransport.com
📍 Address: 1 Chandos Street, London, W1G 9DH
10. Changes to This Privacy Policy
We may update this Privacy Policy periodically. The latest version will always be available on our website.